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Frequently Asked Questions
What state is my gift basket shipped from?
Our gift baskets are shipped to you from our warehouse from California, unless otherwise stated.
Can you substitute an item in the basket?
We can make substitutions if you order 100 or more of the same basket with a minimum purchase of $3,500 prior to November 1, 2006 or after January 21, 2007.
Why did I receive a different gift basket from what I ordered?
In the rare instances when demand outstrips supply of a particular item in a gift basket, or the gift basket itself, we will replace that item with one of equal or greater value at no extra charge.
Can I specify a gift card message?
Yes, during the checkout process, you will be prompted to write your gift message in an area called 'A Gift From'
Can you customize a basket?
We can customize orders of 100 or more of the same basket with a minimum purchase of $3,500 prior to November 1, 2006 or after January 19, 2007
If I place an order, how will my baskets be shipped?
Most deliveries arrive within 2-7 business days shipped via Federal Express. Orders must be placed by 10:00am pacific standard time to ship within 48 hours. Please note that Saturday and Sunday are not considered delivery days.
Will I know my shipping charges before I place an order?
Shipping rates vary by gift basket. You will be given the cost of all gift baskets while you are shopping on our website and before you check out.
Do you ship gift baskets to Puerto Rico or Guam?
We don't ship to Puerto Rico or Guam.
How long will it take for my order to leave your warehouse?
Orders can take up to 48 hours to leave our warehouse.
Can I ship my basket anywhere?
Almost anywhere, we cannot ship to PO Boxes, APO - FPO Boxes or foreign addresses. We can ship to our friends in Hawaii and Alaska but, please add $30 to the listed shipping price and allow three additional day for delivery.
Why do you need my recipient's phone number?
Federal Express must have the recipient's phone number because it may be necessary to contact the recipient by telephone to complete delivery. We will not contact your gift recipients via phone unless we are having problems with delivery.
Will I be charged for the redelivery of gift baskets?
Redelivery charges will apply to orders requiring reshipment due to incorrect delivery information. Delivery services will not forward to another address.
When is the last day I can place an order for Christmas delivery?
All orders received and confirmed by December 12, 2006 arrive by Christmas. SPECIAL NOTE: Orders received and confirmed by 10:00 AM pacific standard time, December 15, 2006 will arrive by Christmas with an additional shipping charge of $20 per basket.
What are your hours of operation?
We are available to take your orders 24/7 via our website. The shipping and processing hours of operation are Monday - Friday 10.00 am to 5:00 pm.
What forms of payment does your business accept?
We accept all major credit cards, money orders, cashier checks.
Do you collect sales tax?
State law requires us to collect sales tax.
How long will the gourmet foods in my gift basket stay fresh?
The items packaged inside are best if consumed within 7 to 10 months.
Do the gift baskets containing chocolates need refrigeration?
Fedex or other delivery companies that we work with don't refrigerate gift baskets that contain chocolate inside.
It is possible that the chocolates inside your gift baskets could melt during delivery in a hot climate.
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